Being able to trust the companies you travel with is a critical part of enjoying your time away from home. At Hotel Albemarle we realize that part of that trust building is in how we ensure that your personal information shared with us is kept private.
What information do we collect? How do we collect it?
When you complete one of our online forms to book a room, request a quote or ask us a question, we collect some personal information that is important for us to provide you with a proper response to your query. We may also collect this information when you call us by phone, have a Skype call with us, visit us or send us a direct email. In most cases your name and email address are collected; while optional information about your travel preferences may also be collected, based on what information you provide with us. We may also receive information from other tour companies or travel partners with whom you have booked your tour through.
While staying at Hotel Albemarle, our staff and guides may take pictures of you in public areas, which could be used in future advertising materials including videos, photo slideshows, brochures, print ads or audio recordings. As a guest at our hotel, you have agreed to these conditions upon agreeing to our booking conditions to confirm your hotel stay. If for any reason you want to opt-out of this inclusion, please contact us.
We use the information received to continuously improve your tour experience, and the experience of future travelers. Feedback before, during and after your tour is essential in our efforts to provide the best service possible.
TYPES OF DATA COLLECTED
We may collect your name, email, address, phone number and/or skype username as required to provide reservations support and travel services for you.
Upon booking a room with Hotel Albemarle, additional information is required, this may include passport details. This information is used to confirm travel services and to ensure we can offer the safest travel experience for you.
Use of Data
Hotel Albemarle will use your data to provide required travel services related to hotel and tour bookings. This data may also be used to provide improved customer support, to send you news, email offers and updates about Hotel Albemarle, or to inform you about any changes in services provided by our hotel.
Retention of Data
We will maintain records of your data for as long as is required to provide the services and updates as outlined above. Data may be required for legal obligations or business growth plans, such as determining new destinations and offers for future travel services. There is no set expiry date on data collected.
Access your Information
If your contact details have changed, you can inform us of any changes by emailing us at firstname.lastname@example.org, you may also request, at any time, to see what personal details we have on file for you.
Third Party Disclosure
Hotel Albemarle does not share, sell or provide your information to any other parties, partners or suppliers unless it is required for the operation of our hotel and tours; or if we are legally obligated to.
- Performance cookies. These are focused on ensuring our website is running as fast and efficient as possible. They also help identify errors and problems, which we can fix for future visitors.
- Essential cookies. These are required for completing specific booking or related services on our website. These services are likely to fail if the cookies are not enabled.
Your visit to our website may also be tracked by Google, which can enable us to provide targeted offers and content to you while you are online. If you would like to learn more, or prefer to opt-out of this Google service visit www.google.com/ads/preferences.
For EU visitors, a great resource to understand cookie usage, and how it may be related to tracking or online advertising is youronlinechoices.eu. For North American visitors a great, similar resource, is youradchoices.com.
Data Rights under GDPR
For residents of the European Economic Area, you have additional rights about learning or controlling what data we have on you. This includes, but is not limited to: your right to object, rectify, update, delete or withdraw consent.